Job Description

: RedCloud Consulting is a business and IT consulting company with local Puget Sound Enterprise and Mid-sized clients. RedCloud seeks a Strategic Implementation and Process Optimization Manager to support immediate client operations. Seattle Business Magazine has recognized us, ranked #1 on their "Best Companies to Work for in Washington" for Mid-Sized Businesses list, awarded #1 Fastest Growing Company in Washington by Puget Sound Business Journal, and named on the Inc. 500/5000 list. Overview: We are seeking a data-driven, strategic implementation leader who excels in process optimization and thrives in ambiguity. This role is ideal for someone with strong analytical skills, a background in engineering or operations, and a passion for improving systems and outcomes through cross-functional collaboration. You will act as a bridge between product, policy, and operational teams to deliver scalable, impactful solutions. Location: United States (Preference for Pacific Time Zone) Level: Mid-to-Senior Experience: 6-8+ years Type: Full-Time, Contract (1-year with possible extension) Domain: Fraud and Safety Operations Responsibilities include but are not limited to:

• Lead and deliver large-scale, cross-functional projects that align with strategic operational goals.
• Build and manage comprehensive implementation plans, from pre-launch to post-launch optimization.
• Facilitate coordination between internal teams (operations, tools support, product operations) and shared services (training, knowledge management, workforce planning, etc.).
• Identify and define business requirements, partnering with product and engineering to ensure operational needs are reflected in product development.
• Design and implement efficient, error-resistant investigation workflows using internal tools.
• Own end-to-end user acceptance testing (UAT) to validate readiness for production.
• Collaborate with workforce planning and product teams to ensure accurate forecasting and dynamic plan adjustments.
• Define and track key performance indicators (KPIs) and success metrics for all implementations.
• Apply data-driven problem solving to monitor solution performance and drive continuous improvement.
• Lead efforts in identifying operational inefficiencies and developing innovative solutions to improve user experience and reduce costs.
• Champion continuous improvement methodologies such as Lean and Agile, including leading related projects and training initiatives.
• Provide clear, consistent communication to stakeholders, including senior leadership.

Required Knowledge, Skills, and Abilities:

• Bachelor's or Master's degree in Engineering, Operations, or a related field (Engineering background strongly preferred).
• 6-8+ years of experience in program/project management, process improvement, technical program management, management consulting, or product operations.
• Demonstrated ability to work across ambiguous and complex environments with a problem-solving mindset.
• Proficiency in process mapping and redesigning operational workflows.
• Familiarity with data visualization tools (e.g., Tableau) and advanced Excel/Google Sheets skills.
• Strong leadership, communication, and stakeholder management skills.
• Experience in environments such as large tech firms, top consulting companies, or fintechs preferred.
• Certifications in Lean, Six Sigma, or Project Management (PMP, etc.) are a plus but not required.
• A track record of delivering measurable, data-driven outcomes and continuous improvement.

Compensation range for position is $ 90,000 - 100,000 DOE. Benefits and bonus information can be found at RedCloud requires employees have the legal ability to work in the United States during their employment period. During onboarding, proof of eligibility to work in the United States will be requested. RedCloud does not provide visa sponsorship. About Us: RedCloud is a boutique, business and technology consulting firm providing local companies with expert-level support for over two decades. Whether it's to solve a specific business challenge or to provide additional support for an ambitious project, we can help bring even the most visionary endeavors to fruition. Anchored by a foundation of "integrity-based consulting", the RedCloud team of subject matter experts collaborate closely with clients to develop and implement high-level solutions, bringing stability, growth, and innovation together for long-term success. We provide a broad array of business and technology consulting services through RedCloud's core services: Empower Operations, Empower Sales and Marketing, Empower Customers, Empower Security and Privacy. Visit for more info. #LI-Remote

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